At Jalil Brothers, we are committed to delivering premium menswear to our valued customers in a timely, secure, and efficient manner. We strive to ensure that every order reaches you in perfect condition and within the estimated delivery timeframe.
Please review our shipping policy below for detailed information regarding order processing, delivery timelines, shipping charges, and related terms.
ORDER PROCESSING & DISPATCH
✔ Orders are typically processed within 24–48 working hours after order confirmation.
✔ Working days are Monday to Saturday, excluding public holidays.
✔ Orders placed on Sundays, public holidays, or during special occasions such as Eid, sale events, or promotional campaigns may require additional processing time.
✔ Once your order has been processed and dispatched, you will receive a confirmation message or email containing your shipment tracking details.
✔ All products undergo a quality inspection before dispatch to ensure they meet Jalil Brothers’ premium standards.
DELIVERY TIMELINE
Within Pakistan
📍 Standard delivery time is 3–7 working days for most cities across Pakistan.
📍 Deliveries to remote or less accessible areas may take slightly longer depending on courier service availability.
📍 During peak seasons, promotional campaigns, Eid, wedding seasons, or unforeseen circumstances, delivery times may be extended.
International Shipping
🌍 International shipping services will be introduced soon.
Customers are encouraged to stay connected with our official channels for future updates regarding international deliveries.
SHIPPING CHARGES
✔ Shipping charges are calculated based on delivery location, package weight, and order value.
✔ Applicable shipping charges will be displayed during checkout before order confirmation.
✔ Free shipping promotions may be offered from time to time and will be clearly communicated on our website and official marketing channels.
✔ Shipping charges associated with size exchanges will be the responsibility of the customer unless the exchange is due to an error on the part of Jalil Brothers.
ORDER TRACKING
✔ Once your order has been dispatched, you will receive a tracking number via SMS, email, or WhatsApp.
✔ Customers may track their shipment through the respective courier company’s website.
✔ If you require assistance regarding your shipment status, our customer support team will be happy to assist you.
FAILED DELIVERY ATTEMPTS
✔ Customers are requested to provide accurate shipping information, including complete address and contact details.
✔ If delivery cannot be completed due to incorrect information, customer unavailability, or refusal to accept the order, the courier company may make additional delivery attempts.
✔ If the order remains undelivered after multiple attempts, it may be returned to Jalil Brothers.
✔ In such cases, customers may be required to place a new order and bear additional shipping charges.
DAMAGED, MISSING, OR INCORRECT ITEMS
✔ Customers must inspect their package immediately upon delivery.
✔ If you receive a damaged package, incorrect product, or discover missing item(s), please notify our customer support team within 24 hours of receiving the order.
✔ Customers may be asked to provide photographs or videos for verification purposes.
✔ After investigation, Jalil Brothers will provide an appropriate resolution, which may include replacement, exchange, or other suitable assistance.
DELIVERY DELAYS
While we strive to deliver all orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including but not limited to:
• Severe weather conditions
• Public holidays
• Natural disasters
• Political disruptions
• Courier service delays
• High order volumes during sale events
Jalil Brothers shall not be held liable for delays caused by external factors beyond our reasonable control.
CASH ON DELIVERY (COD)
✔ Cash on Delivery is available for eligible orders across Pakistan.
✔ Customers are requested to ensure availability at the delivery address and keep the exact payment amount ready to facilitate smooth delivery.
✔ Jalil Brothers reserves the right to verify Cash on Delivery orders before dispatch.
CONTACT US
For any shipping-related queries, please contact our customer support team:
Jalil Brothers
Email: jalilbrothers1973@gmail.com
WhatsApp: 0339-5121222
Location: Shop no 07, Benazir Plaza, Jinnah Avenue, G 7/2 Blue Area Islamabad, Pakistan
Jalil Brothers – Premium Pakistani Menswear Since 1973