RETURN, EXCHANGE & REFUND POLICY
JALIL BROTHERS
Jalil Brothers is committed to providing products of the highest quality and ensuring a satisfactory shopping experience for its customers. This Return, Exchange & Refund Policy sets forth the terms and conditions governing exchanges, claims, refunds, and order cancellations.
Customers are requested to review this policy carefully prior to making a purchase.
1. EXCHANGES AND CLAIMS
1.1 Eligibility for Exchange
Unused and unworn products may be eligible for exchange, provided that a request is submitted within seven (7) calendar days from the date of delivery.
Products submitted for exchange must:
• Remain unused, unworn, and unaltered.
• Be returned in their original condition.
• Include all original packaging materials, tags, labels, and accessories.
• Be accompanied by the original invoice or satisfactory proof of purchase.
Exchanges may be considered under the following circumstances:
• Size-related issues.
• Verified manufacturing defects.
• Incorrect product supplied by Jalil Brothers.
• Product received in a damaged condition.
Where an exchange is approved, the replacement product must be of equal or greater value. Any difference in price shall be payable by the customer.
1.2 Exclusions from Exchange
Exchange requests shall not be accepted in the following circumstances:
• Change of preference or change of mind after purchase.
• Products that have been worn, washed, altered, or otherwise used.
• Products returned without original tags, labels, or packaging.
• Customized, stitched-to-measure, or altered garments.
• Products purchased during clearance sales, promotional campaigns, or final sale events, except in cases involving verified manufacturing defects.
• Damage resulting from misuse, negligence, improper handling, inadequate care, or normal wear and tear.
2. SIZE EXCHANGES
Where an exchange is requested solely on the basis of size preference, customers shall be responsible for all shipping and handling charges associated with returning and receiving the exchanged product.
Customers are strongly advised to consult the applicable size chart prior to placing an order.
3. REFUND POLICY
Jalil Brothers generally operates a no-refund policy for Cash on Delivery (COD) orders.
Refunds may be considered only under exceptional circumstances, including:
• The ordered product is unavailable or out of stock following order confirmation.
• An incorrect product has been delivered and a replacement is unavailable.
• A defective product has been received and replacement is not feasible.
• An order is cancelled by Jalil Brothers due to unforeseen circumstances.
3.1 Refund Terms
Where a refund is approved:
• Refunds shall be issued through the original method of payment, wherever practicable.
• Shipping and handling charges shall not be refundable.
• Refund processing may require between seven (7) and fourteen (14) working days, subject to the policies and procedures of the relevant financial institution or payment service provider.
Jalil Brothers reserves the exclusive right to determine whether a refund, replacement, or alternative remedy shall be provided.
4. SEVEN (7) DAY QUALITY ASSURANCE PERIOD
All products purchased from Jalil Brothers are subject to a seven (7) day quality assurance period commencing from the date of delivery.
Customers are encouraged to inspect products promptly upon receipt and report any manufacturing defect within this period.
Examples of defects that may qualify for consideration include:
• Faulty stitching or workmanship.
• Fabric defects existing at the time of delivery.
• Missing accessories or components.
• Products received in a damaged condition.
4.1 Exclusions from Quality Assurance
The quality assurance period shall not extend to:
• Normal wear and tear resulting from regular use.
• Damage arising from misuse, negligence, or improper care.
• Accidental damage.
• Alterations or modifications carried out by the customer or any third party.
• Damage resulting from washing, cleaning, or improper maintenance.
5. EXCHANGE AND CLAIM PROCEDURE
To initiate an exchange or claim, customers should contact the Customer Support Department through one of the following channels:
• WhatsApp
• Email
• Telephone
Customers shall be required to provide:
• Order Number.
• Customer Name.
• Reason for exchange or claim.
• Clear photographs and/or videos illustrating the issue, where applicable.
Upon review and approval, customers shall receive instructions regarding the return procedure.
Products returned without prior authorisation from Jalil Brothers may not be accepted.
6. SHIPPING POLICY FOR EXCHANGES
Unless otherwise advised, customers shall be responsible for arranging and bearing the cost of shipping products to Jalil Brothers for exchange or inspection.
Where an exchange or replacement is approved due to an error attributable to Jalil Brothers, including the delivery of an incorrect, defective, or damaged product, Jalil Brothers shall bear the shipping costs associated with dispatching the replacement product.
Where an exchange is requested solely due to size preference, all shipping expenses shall remain the responsibility of the customer.
7. ORDER CANCELLATIONS
Orders may be cancelled at any time prior to dispatch.
Once an order has been shipped, cancellation requests shall no longer be accepted.
Customers shall receive shipment confirmation together with applicable tracking information once the order has been dispatched.
Orders cancelled by Jalil Brothers due to stock unavailability shall be eligible for a full refund in the case of prepaid orders.
8. RIGHTS AND RESERVATIONS
Jalil Brothers reserves the right to:
• Cancel any order due to stock unavailability, pricing inaccuracies, suspicious activity, or unforeseen circumstances.
• Decline any exchange or claim request that does not comply with the provisions of this policy.
• Amend, revise, or update this policy at any time without prior notice.
The final determination with respect to all exchanges, returns, refunds, and claims shall rest exclusively with Jalil Brothers.
9. CONTACT INFORMATION
For enquiries relating to returns, exchanges, claims, or refunds, customers may contact:
JALIL BROTHERS
Email: jalilbrothers1973@gmail.com
WhatsApp: +92 339 5121222
Telephone: +92 051 2348160
Address: Jalil Brothers By Anjum Jalil Shop No. 07, Benazir Plaza, Jinnah Avenue, G-7/2, Blue Area, Islamabad, Pakistan
JALIL BROTHERS
Serving Generations Since 1973