PRIVACY POLICY
JALIL BROTHERS
Jalil Brothers is committed to respecting and protecting the privacy of its customers and visitors. This Privacy Policy outlines the manner in which Jalil Brothers collects, uses, stores, discloses, and safeguards personal information obtained through its website, retail operations, and associated services.
By accessing or using the Jalil Brothers website, creating an account, placing an order, or otherwise interacting with our services, you acknowledge and agree to the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
In the course of operating our business and providing our services, Jalil Brothers may collect certain personal and technical information from customers and website users.
1.1 Personal Information
Personal information may include, but is not limited to:
• Full Name
• Billing Address
• Shipping Address
• Email Address
• Mobile Telephone Number
• Order History
• Payment Information, where applicable
1.2 Account Information
Where customers create an account on our website, we may collect:
• Username
• Password
• Account Preferences and Settings
1.3 Technical Information
When visiting our website, certain technical information may be collected automatically, including:
• Internet Protocol (IP) Address
• Browser Type and Version
• Device Information
• Operating System
• Website Usage Data
• Cookies and Similar Technologies
2. USE OF INFORMATION
Information collected by Jalil Brothers is used solely for legitimate business purposes and to facilitate the provision of our products and services.
Personal information may be used for the following purposes:
• Processing and fulfilling customer orders.
• Arranging delivery of purchased products.
• Communicating order confirmations, shipping updates, and customer service responses.
• Providing promotional communications, newsletters, and marketing materials where consent has been provided.
• Improving website functionality, products, and overall customer experience.
• Personalising customer interactions and product recommendations.
• Detecting, preventing, and investigating fraudulent transactions or unauthorised activities.
• Complying with applicable legal and regulatory obligations.
3. RETENTION OF INFORMATION
Jalil Brothers retains personal information only for such period as is necessary to fulfil the purposes for which it was collected, including:
• Fulfilling contractual obligations.
• Complying with applicable legal and regulatory requirements.
• Resolving disputes.
• Enforcing applicable agreements and policies.
Where personal information is no longer required, it shall be securely deleted, destroyed, or anonymised in accordance with applicable laws and internal procedures.
4. DISCLOSURE OF INFORMATION
Jalil Brothers does not sell, rent, or trade personal information to third parties.
Personal information may, however, be disclosed to carefully selected third-party service providers where necessary for the operation of our business.
4.1 Service Providers
Such service providers may include:
• Courier and logistics companies.
• Payment processing service providers.
• Website hosting and technical support providers.
• Marketing, analytics, and communication service providers.
All third-party service providers engaged by Jalil Brothers are required to maintain appropriate standards of confidentiality and security.
4.2 Legal and Regulatory Requirements
Personal information may also be disclosed where such disclosure is required by law or is reasonably necessary in order to:
• Comply with legal obligations or lawful requests.
• Protect the rights, property, or interests of Jalil Brothers.
• Protect customers, employees, or members of the public.
• Detect, prevent, or investigate fraud or unlawful activities.
5. PAYMENT SECURITY
Jalil Brothers is committed to facilitating secure online transactions.
Payments made through our website are processed through secure and reputable payment service providers. Jalil Brothers does not store complete debit card, credit card, or other sensitive payment credentials on its servers.
Accepted payment methods may include:
• Cash on Delivery (COD)
• Direct Bank Transfer
• Credit and Debit Card Payments
• Other approved online payment methods
6. CUSTOMER RIGHTS
Subject to applicable laws, customers may exercise the following rights with respect to their personal information:
• The right to access personal information held by Jalil Brothers.
• The right to request correction or updating of inaccurate or incomplete information.
• The right to request deletion of personal information, subject to legal and contractual obligations.
• The right to withdraw consent for marketing communications at any time.
• The right to opt out of promotional communications and newsletters.
Requests concerning personal information may be submitted through our Customer Support Department.
7. COOKIES POLICY
The Jalil Brothers website utilises cookies and similar technologies in order to enhance functionality and improve user experience.
Cookies may be used for purposes including:
• Remembering customer preferences and login information.
• Improving website performance and functionality.
• Analysing website traffic and visitor behaviour.
• Providing relevant product recommendations.
• Personalising customer experiences.
7.1 Types of Cookies
Essential Cookies
These cookies are necessary for the operation and functionality of the website and cannot ordinarily be disabled.
Performance and Analytics Cookies
These cookies enable Jalil Brothers to analyse website usage and improve website performance and customer experience.
Marketing Cookies
These cookies assist in delivering relevant advertising and promotional content.
8. THIRD-PARTY TECHNOLOGIES
Jalil Brothers may utilise certain third-party technologies and analytical services, including but not limited to:
• Google Analytics
• Meta Pixel (Facebook Pixel)
• Advertising and Remarketing Platforms
Such third-party providers may collect information concerning website usage in accordance with their respective privacy policies.
Customers are encouraged to review the privacy practices of these third-party providers independently.
9. DATA SECURITY
Jalil Brothers implements reasonable and appropriate technical, organisational, and administrative safeguards designed to protect personal information against:
• Unauthorised access.
• Loss or theft.
• Misuse.
• Alteration.
• Unauthorised disclosure.
Whilst every reasonable effort is made to safeguard personal information, no method of electronic transmission or storage can be guaranteed to be entirely secure. Accordingly, Jalil Brothers cannot guarantee absolute security.
10. CHILDREN’S PRIVACY
The website and services of Jalil Brothers are intended for individuals who are at least eighteen (18) years of age.
Jalil Brothers does not knowingly collect personal information from children. Should it come to our attention that personal information relating to a child has been collected inadvertently, appropriate measures shall be taken to remove such information promptly.
11. AMENDMENTS TO THIS POLICY
Jalil Brothers reserves the right to amend, revise, or update this Privacy Policy at any time and without prior notice.
Any amendments shall become effective immediately upon publication on the website. Customers are encouraged to review this Privacy Policy periodically in order to remain informed of any changes.
12. CONTACT INFORMATION
Questions, requests, or concerns relating to this Privacy Policy or the handling of personal information may be directed to:
JALIL BROTHERS
Email: jalilbrothers1973@gmail.com
WhatsApp: +92 339 5121222
Telephone: +92 051 2348160
Address: Jalil Brothers By Anjum Jalil Shop No. 07, Benazir Plaza, Jinnah Avenue, G-7/2, Blue Area, Islamabad, Pakistan
JALIL BROTHERS
Serving Generations Since 1973