FREQUENTLY ASKED QUESTIONS (FAQs)

1. What is the Return & Exchange Policy?

Jalil Brothers does not generally offer refunds for completed purchases. However, customers may request an exchange of eligible products within seven (7) days of receiving their order, subject to our Return & Exchange Policy.

Products must be unused, unworn, unaltered, and returned with original tags, packaging, and proof of purchase.

For complete details, please refer to our Return, Exchange & Refund Policy.

2. How can I obtain information regarding promotions and special offers?

Customers are encouraged to follow Jalil Brothers through our official website and social media platforms to remain informed regarding seasonal promotions, exclusive offers, and upcoming sales events.

3. How can I contact Customer Support?

Customers may contact our Customer Support Department through the following channels:

WhatsApp: +92 339 5121222

Email: jalilbrothers1973@gmail.com

Alternatively, customers may visit our retail outlet in Islamabad for in-person assistance.

4. Can I modify or update my order after it has been placed?

Orders may be amended only prior to dispatch.

Customers wishing to modify an order are requested to contact Customer Support as soon as possible. Once an order has been dispatched, amendments may no longer be possible.

5. Can I send products as gifts?

Yes. Customers may place orders and have products delivered directly to family members, friends, or other recipients.

Gift packaging and personalised messages may be arranged upon request, subject to availability.

For further assistance, customers are encouraged to contact Customer Support.

6. How can I determine my correct size?

A detailed size guide is available with each product listed on our website.

Customers are advised to review the relevant size chart carefully before placing an order. For additional assistance, our Customer Support Team will be pleased to provide guidance.

7. What are the delivery charges within Pakistan?

Shipping charges, where applicable, are calculated at checkout based on order value, package weight, and delivery location.

Jalil Brothers may offer complimentary shipping promotions from time to time, which shall be communicated through official channels.

8. Which courier companies are used for deliveries?

Jalil Brothers utilises reputable courier service providers for nationwide deliveries.

Courier partners may include TCS, Leopards Courier, Call Courier, M&P, or other authorised logistics partners, depending upon location and service availability.

9. What payment methods are available for online orders?

Jalil Brothers currently offers the following payment methods:

• Cash on Delivery (COD)

• Direct Bank Transfer

• Credit and Debit Card Payments

• Other secure online payment methods, where available

Available payment options may vary from time to time.

10. What is the estimated delivery timeframe?

The standard delivery timeframe for orders within Pakistan is approximately three (3) to seven (7) working days following dispatch.

Deliveries to remote areas or during peak seasons may require additional time.

11. How do I place an order on the website?

To place an order:

1. Select the desired product.
2. Choose the appropriate size and quantity.
3. Click the Add to Cart button.
4. Proceed to checkout once shopping is complete.
5. Enter billing and shipping information.
6. Select the preferred payment method.
7. Review your order and click Place Order.

A confirmation message or email will be sent once the order has been successfully placed.

12. How can I cancel my order?

Orders may be cancelled at any time prior to dispatch.

To request cancellation, customers should contact Customer Support immediately through WhatsApp, email, or telephone.

Orders that have already been dispatched cannot ordinarily be cancelled.

13. What should I do if I receive a damaged or incorrect product?

In the unlikely event that a damaged, defective, or incorrect product is received, customers are requested to contact Customer Support within twenty-four (24) hours of delivery.

Photographs or videos of the product may be requested for verification purposes.

14. How can I track my order?

Once an order has been dispatched, customers will receive shipment tracking details via SMS, email, or WhatsApp.

The tracking number may be used on the website of the relevant courier company to monitor shipment status.

15. Is my personal information secure?

Protecting customer privacy is of paramount importance to Jalil Brothers.

Appropriate technical and organisational safeguards are implemented to protect customer information from unauthorised access, misuse, or disclosure.

For additional information, customers may refer to our Privacy Policy.

16. How can I recover my account password?

Customers may recover their account password by selecting the Forgot Password option on the login page.

Password recovery instructions will be sent to the registered email address.

17. How can I subscribe to receive updates and promotional offers?

Customers may subscribe to the Jalil Brothers newsletter by entering their email address in the newsletter subscription section available on our website.

Subscribers will receive updates regarding new arrivals, exclusive promotions, and seasonal collections.

18. Does Jalil Brothers offer international shipping?

International shipping services are currently unavailable.

Customers are encouraged to follow our official communication channels for updates regarding future international delivery services.

19. How do I create an account on the website?

To create an account, click on Create Account, complete the required information, and submit the registration form.

Upon successful registration, customers will be able to manage orders, addresses, and account preferences online.

20. Does Jalil Brothers provide customised tailoring services?

Custom tailoring and alteration services may be available for selected products and collections.

Customers are encouraged to contact Customer Support or visit our retail outlet for further information regarding available services.

21. Can there be slight colour variations between the product image and the actual product?

While every effort is made to accurately represent product colours, minor variations may occur due to photographic lighting, screen settings, and individual device display characteristics.

Such variations shall not ordinarily be considered defects.

22. Where is Jalil Brothers located?

Jalil Brothers is located at:

Shop No. 07, Benazir Plaza, Jinnah Avenue, G-7/2, Blue Area, Islamabad, Pakistan.

Customers are welcome to visit our retail outlet to explore our collections and receive personalised assistance.

23. What should I do if I receive an incomplete order?

If any item is missing from your order, please contact Customer Support within twenty-four (24) hours of receiving the shipment.

Our team will investigate the matter and provide an appropriate resolution.

24. Can I exchange a product due to size issues?

Yes. Size exchanges may be requested subject to compliance with our Return & Exchange Policy.

Shipping charges associated with size exchanges shall ordinarily be borne by the customer.

JALIL BROTHERS
Serving Generations Since 1973